I suppose you're not allowed to have diabetes.







I'll probably stick to being a hermit. I just checked my diary and I don't actually need to go outside now until March 9th.




Because of purchase satisfaction.

About six years ago I nearly tripled my consultancy rates, lost half my clients, and therefore still made more money for less work. If I'm that expensive I must be good! Also, it means when a client is being difficult I can say, "Well, we can keep discussing this; it is costing you £x per hour so it's fine by me."







There's a small publishing house in the UK who have me on their mailing list. Every month they put out a free "story of the month" which they used to send via e-mail, so all I had to do was click on the message and read. Now they have gone to emails with a "download this pdf/epub/mobi" button that is probably better but they've lost me as a reader just because of the extra effort required to access the product. With marginal customer commitment those kinds of barriers can be lethal.